DELIVERY

FREE SHIPPING ON ANY ORDER OF €180 OR MORE

For any order of €180 or more, Daïva Collections offers free Colissimo shipping (in Metropolitan France).
You won’t need to enter any special codes; the shipping fee will automatically show as €0 when you place your order.

Orders placed between Monday and midnight on Thursday will ship within 24 hours, except in unusual circumstances, in which case you will be notified. We do not dispatch shipments on Saturdays, so any orders placed between 12:01 AM Friday and Sunday will ship on Monday.

1.1  Delivery Period

When the item is displayed on the Website as in stock, the delivery date is determined by the sum of the following two factors: 
1. Shipping period (24 hours): verification, once payment is made, that the information entered by the Customer is accurate + preparing your order and package pick-up by the carrier
2. Delivery period for your package, based on the carrier chosen for delivery from the Website.

Delivery times are communicated for informational purpose only, they depend on the availability of carriers,  arrival of the orders and available stocks.

GB COLLECTIONS strives to meet the delivery terms, which are indicated at the acceptance of the order, except in case of force majeure or exceptional circumstances, such as strikes, frost, fire, storm, flood, without this list is being limiting.

A delay in delivery cannot under any circumstances justify cancellation of the order, nor can it give rise to penalties or compensation of any kind.

1.2  Delivery Methods & Fees

You have a choice between two delivery methods :

1. COLISSIMO 

In Metropolitan France and Corsica
Delivery time : 48 to 72 hours
For orders of less than €180 = €6
For orders of €180 or more = Free

In French overseas departments and territories 
Delivery time : 5 to 7 working days
Cost : €22

In the rest of the word (UPS STANDARD or EXPRESS)
Delivery time : 4 to 7 working days
Cost varies by country, type of delivery (Standard or Express) and number of articles.
Zone 1 - Germany, Luxembourg, Netherlands, Belgium
Zone 2 – Great-Britain, Italy, Spain, Switzerland, Ireland, Portugal, Austria
Zone 3 - Hungary,Denmark, Poland, Slovakia, Slovenia, Estonia, Lettonia, Lituania, Czech Republic 
Zone 4 – Greece, Iceland, Finland, Norway, Sweden, Turkey, North Africa, Other Eastern European countries
Zone 5 - USA, Canada, China, Australia, Japan, Hong Kong, Singapour, South Korea, Thailand, Taïwan, Vietnam, India, Russia, Israël 
Zone 6  - Africa (Excepted Maghreb), Middle East, Americas (Excepted United States & Canada), other Asian countries, Oceania (Excepted Australia) 

2. CHRONOPOST - EXPRESS DELIVERY

In Metropolitan France and Corsica :
Delivery time : Orders placed by 11AM will be received by 1 PM CET the following day. Orders placed after 11AM will be received by 1 PM CET two days later.
Cost : According to package weight

The Customer is committed to giving the Website an address at which the delivery can normally be made during business hours.We do not accept any responsibility in the event of delay or non-delivery for reasons due to an incorrect or incomplete address, and the Customer will pay the delivery costs of sending back the corresponding order.

 

1.3  Delivery

Upon receipt of your order, we recommend that you check for damages and ensure that the items delivered match your initial order and, if applicable and when possible, indicate any discrepancy in the order on the delivery slip in the discrepancy section along with your signature. These discrepancies must be sent to us within 48h by e-mail at contact@daiva-collections.com

 

RETURNS

This article applies to all products.

GB COLLECTIONS allows you 15 days provided in Article L. 121-20 of the Consumer Code to return the product if you are not satisfied, with no penalty, except the return postage. This period starts from the date your package is delivered.

2.1  Steps to follow

1.Make a request through the contact form.

2. Print the return form.

3.Please send back the package within fifteen (15) days after package receipt along with your name, surname, e-mail and order reference to the following address:

GIRAPHES SERVICES
DAIVA COLLECTIONS
3 rue Michelet
94200 IVRY-SUR-SEINE

After that period, products delivered will be deemed compliant and accepted by the Customer and GB COLLECTIONS reserves the right to refuse an exchange, to give a credit or to refund.

The package may be returned with the carrier of your choice. It is strongly recommended that the merchandise be returned via registered post, and that you purchase, if necessary, insurance with the carrier for the market value of the products to protect yourself against loss or damage.

This right to return the goods will only be accepted for products returned in a condition where they can be re-sold by GB COLLECTIONS (with their accessories, tag etc.). Items returned incomplete, damaged or soiled by the Customer will not be accepted.

We do not accept packages for which the payment of the shipment must be paid by the recipient.

Please indicate the needed informations for refund : Name, surname, address, phone nmber, email, and order number.

 

2.2 Refund

It takes about 15 business days to process your claim.  The money will be returned to the credit card bank account used.

You will receive an e-mail from Paypal to inform you when the refund has been done.

 

PRODUCT WARRANTIES

All the products described on the Website and provided by GB COLLECTIONS benefit from the legal warranty of conformity in accordance with the provisions of articles L.211-4 à L.211.14 of the Consumer code and of the legal warranty of the latent defect provided in article 1641 to 1649 of the Civil code as referred below.

In the case of delivery of a non-compliant product or if a delivered product reveals a latent defect, GB COLLECTIONS shall refund the Customer the price of the product, exchange the product for another identical one in the limit of availability of stocks, or exchange for a product of equivalent quality and price in the limit of availability of stocks.

Products offered are in compliance with French legislation and to the applicable norms in force. GB COLLECTIONS shall not be held liable in the case of failure to comply with the applicable legislation of the country where the article is delivered. It is the Customer liability to check with the local authorities the possibilities to import or to use the products that the Purchase contemplates to order.


Shipping FREE DELIVERY
In France for 180€ or more
Paiement SECURE PAYMENT
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